Team members in a call center smiling at each other

Caring for our team members

With more than 145,000 team members worldwide, we recognize that our people are American’s most valuable asset and the driving force behind our success. They are dedicated to making every flight safe, every customer experience exceptional and each challenge one that we meet with resilience and innovation. By investing in our people, we will continue to create a world-class customer experience, make our culture a competitive advantage and position American to thrive forever.

Investing in our people

We aim to equip our team members with the skills and knowledge necessary to excel in their roles and contribute to American's success. Investments in education and development totaled more than 7 million hours in 2024, averaging approximately 58 hours per person. This comprehensive training encompassed various departments, including Airport Operations, Technology, Flight Attendants, Pilots, Technical Operations and our leadership team members.

A group of people participating in the American Airlines Cadet Academy program

Developing a pipeline to the flight deck

Through programs like the American Airlines Cadet Academy, we are building a pipeline of future aviators. Since 2018, more than 1,200 cadets have joined the program, which provides mentorship, financial support options and a clear path to the flight deck. Our partnership with flight training schools across the country increases access to this opportunity. The Cadet Academy training footprint includes flight schools in the following seven states: Arizona, Florida, Mississippi, New Jersey, North Carolina, Oklahoma and Texas.

Employee business resource groups

Our culture is grounded in connection — both within our walls and across the communities we serve. Our 20 Employee Business Resource Groups, spanning 165 chapters, create spaces where all team members can build relationships, elevate one another and drive meaningful impact. More than 17,000 team members are actively engaged and act as business accelerators.

Visit our Resource Center for links to numerous American Airlines documents, policies, webpages and other sources of information about our company’s approach on various sustainability topics.

Visit our Resource Center

Caring for our team members

Investing in our people

Developing a pipeline to the flight deck

Employee business resource groups

Sustainability at American Airlines

About American Airlines