Team members in a call center smiling at each other

Supporting our team members

American is a people business, working to deliver, connect and care for people on life’s journey. The talent and dedication of our more than 140,000 team members are the most important drivers of our success. Our culture is American’s competitive advantage, and it is centered on attracting the best and brightest talent and investing in their development and well-being. American is also dedicated to fostering an inclusive environment where people from all backgrounds feel welcome and valued. We believe this is critical to our success both today and in the future.

Diversity, equity and inclusion

Our strength lies in having a team that effectively serves the communities we represent. We are proud to be a place where people of diverse generations, races, ethnicities, genders, sexual orientations, abilities, religions and other backgrounds are genuinely included and valued, strengthening our ability to better serve and connect with our customer base and the communities in which we operate. Several leading organizations and publications that monitor DEI performance recognized American for our work in this area in 2023, including the Human Rights Campaign's Corporate Equality Index, Disability Equality Index and Seramount Inclusion Index.

Team member diversity

For more detailed data on the composition of our team, see our 2023 Sustainability Report.

White	45.7
Black	19.9
Hispanic/Latino	17.9
Asian	6.1
Not Specified	4.4
Two or More Races	4
Native Hawaiian/Other Pacific Islander	1.3
American Indian/Alaskan Native	0.7

Male	60
Female	40

Data is as of Dec. 31, 2023. Percentages may not add up to 100% due to rounding. Ethnic diversity data are for U.S. workforce only since diversity tracking is prohibited by law in some other countries.

Our commitment to pay equity

American has long championed pay equity, and we are committed to pay parity for the same job regardless of gender, race or ethnicity. In 2021, American became the first airline — and one of only a handful of large U.S. companies — to receive Fair Pay Workplace’s inaugural pay equity certification. This Seattle-based organization is working to dismantle pay disparities to create sustained fair pay. American was recertified in 2022 and 2023, maintaining our commitment to apply valid methods for identifying pay equity issues and implement an ongoing remediation plan.

Developing a pipeline to the flight deck

To sustain a strong pipeline of qualified pilot candidates, we have been working to create awareness of, access to and opportunities for careers in aviation for those who otherwise might not know it is possible. The American Airlines Cadet Academy helps us achieve our recruitment goals. Cadets from every ethnic, geographic and economic background come together at the Cadet Academy, which strives to address financial obstacles by providing flight training students with affordable financing opportunities and a predictable path to completion.

Employee business resource groups

American’s team members represent a range of diverse communities with different beliefs, genders, ethnicities and life experiences. That’s why we offer 20 Employee Business Resource Groups — or EBRGs — with 165 local chapters that currently provide support for nearly 14,000 team members.

Visit our Resource Center for links to numerous American Airlines documents, policies, webpages and other sources of information about our company’s approach on various sustainability topics.

Visit our Resource Center