American’s safety assurance programs
The Safety Assurance component of our SMS stipulates how we use data and conduct quality assurance and internal oversight to validate the effectiveness of risk controls and the performance of the SMS. Safety Assurance verifies that risk controls in our operational processes continue to conform to requirements and remain effective in maintaining risks at acceptable levels. It is composed of several individual programs and initiatives, including the following:
Safety action programs
Everyone at American has a role to perform in keeping our people, customers and assets safe. Through Aviation Safety Action Programs (ASAPs), we encourage team members to confidentially report potential hazards and errors without concern of fault or fear of punitive action, thus reinforcing a learning culture and improving our operations along the way. American was the first airline to create an ASAP, and our programs give us significantly greater coverage than the industry average.
Flight Operations Quality Assurance (FOQA)
FOQA is a voluntary safety program administered jointly by American and the Allied Pilots Association that uses routinely recorded flight data to proactively identify and correct deficiencies in flight operations. We routinely monitor all of our flights and use algorithms to look for potential safety risks and trends. The results allow us to monitor aircraft systems, performance and operational efficiency and help us to better understand pilot performance in the operating environment.
International Air Transport Association’s Operational Safety Audit (IOSA)
As part of our commitment to transparency and monitoring, we are a registered participant in the IOSA program, an internationally recognized evaluation system designed to assess an airline’s operational management and control systems. An IOSA, which takes place every two years, creates a structured methodology with standardized checklists that are comparable on a worldwide basis, enabling and maximizing the joint use of audit reports.
Line Operations Safety Audits (LOSA)
Since launching our continuous pilot LOSA program in 2017, we have been sending highly trained pilot observers onto the flight deck to better understand work-as-done versus work-as-imagined. Observing our frontline team members in action and gathering safety-related data on environmental conditions, operational complexities and crew performance in real-time provides us with valuable insights for enhancing safety and resilience. We also operate continuous Dispatch LOSA and Cabin LOSA programs.
Learning and Improvement Team (LIT)
We created LIT in 2022 to collect and analyze data on the factors that make our pilots successful in their everyday work. The goal of the LIT team is to identify specific behaviors that go above and beyond standard operating procedures and to share these and other positive observations in recurrent training and new-captain classes. While similar in some ways to LOSA, LIT is unique. It is a Safety-II initiative that has emerged across multiple industries, with a focus on what goes well and why. Doing so provides a new safety lens through which to view the operation