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In the latest episode of Forever Forward℠ at DFW, hear from American’s Chief
Operating Officer David Seymour as he explains how the airline’s reimagined
flight schedule at Dallas Fort Worth International Airport (DFW) is creating a
more seamless and consistent experience for customers and team members. With
greater certainty to schedules and connections and improved resilience during
disruptions like severe weather, the latest enhancements at DFW benefit
American’s entire network.
Outstanding early returns
Just two weeks since it launched, American’s new 13-bank schedule is
delivering strong results for the customers traveling to, through and from DFW
— which has a ripple effect across the entire airline:
- American is creating a more seamless experience, reducing congestion,
driving greater reliability and bolstering its operational resilience.
- On-time arrivals have significantly improved, which sets up the airline
to improve customer connections, driving down customer (and bag)
misconnects.
- Baggage performance at DFW is the best American has experienced all
year.
Banks — or the concentration of arrivals and departures
throughout the operating day — are the busiest periods at an airport.
American recently spread out the same number of flights, customers and
bags across more peaks, or banks.
Forever Forward℠ at DFW is American’s
new shortform video series that takes viewers behind the scenes of the
multiyear modernization across DFW. As American’s hometown airport and
largest hub, DFW hosts more passengers than any other airport in the airline’s
network. American is investing billions of dollars to modernize and strengthen
its flagship hub, delivering a much smoother experience for the airline’s
customers and team members, providing more certainty with their schedules and
connections, and improving DFW’s resilience to handle severe weather and other
disruptions.
Forever Forward℠ at DFW showcases the exciting updates customers will see
over the next several years and is part of American’s long-standing commitment
to Texas and the many communities in the airline’s network, bringing customers
along as milestones land.
Listen to the podcast:
Watch the video:
Explore more podcasts from American:
About American Airlines Group (NASDAQ: AAL)
American Airlines is a premium global airline connecting more of the U.S. to
the world. With roots tracing back to an air mail carrier in the Midwestern
United States in 1926, American now operates more than 6,000 daily flights to
more than 350 destinations in more than 60 countries and serves more than 200
million customers annually. Powered by a proud and talented team of 130,000
aviation professionals, American’s team lives out the airline’s purpose of
caring for people on life’s journey every day.
The world’s largest airline proudly celebrates its centennial year in 2026,
reaching a milestone that reflects a century of innovation and the Forever
ForwardSM spirit that changed the industry and the world. American
introduced the first scheduled air cargo service, the first airport lounge and
the first airline loyalty program and continues to reinvent the customer
experience today. The airline is also a founding member of the
oneworld alliance, whose members serve more than 900
destinations around the globe.
Get the latest about American at news.aa.com and @AmericanAir.