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In the latest episode of Forever Forward℠ at DFW, American’s Managing
Director of Customer Care at Dallas Fort Worth International Airport (DFW)
Derrick Proffitt discusses the new, modern Terminal A pier expansion opening
soon.
The pier will bring 10 new gates, and once open, will make Terminal A the
airline’s busiest terminal at American’s largest hub. But it’s more than just
gates; the pier includes exciting concessions, enhanced customer amenities and
new team member support spaces.
Forever Forward℠ at DFW is American’s
new shortform video series that takes viewers behind the scenes of the
multiyear modernization across DFW. As American’s hometown airport and
largest hub, DFW hosts more passengers than any other airport in the airline’s
network. American is investing billions of dollars to modernize and strengthen
its flagship hub, delivering a much smoother experience for our customers and
team members, providing more certainty with their schedules and connections and
improving DFW’s resilience to handle severe weather and other disruptions.
Forever Forward℠ at DFW showcases the exciting updates customers will see
over the next several years and is part of American’s long-standing commitment
to Texas and the many communities in the airline’s network, bringing customers
along as milestones land.
Listen to the podcast:
Watch the video:
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About American Airlines Group (NASDAQ: AAL)
American Airlines is a premium global airline connecting more of the U.S. to
the world. With roots tracing back to an air mail carrier in the Midwestern
United States in 1926, American now operates more than 6,000 daily flights to
more than 350 destinations in more than 60 countries and serves more than 200
million customers annually. Powered by a proud and talented team of 130,000
aviation professionals, American’s team lives out the airline’s purpose of
caring for people on life’s journey every day.
The world’s largest airline proudly celebrates its centennial year in 2026,
reaching a milestone that reflects a century of innovation and the Forever
ForwardSM spirit that changed the industry and the world. American
introduced the first scheduled air cargo service, the first airport lounge and
the first airline loyalty program and continues to reinvent the customer
experience today. The airline is also a founding member of the
oneworld alliance, whose members serve more than 900
destinations around the globe.
Get the latest about American at news.aa.com and @AmericanAir.