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The last 48 hours have been incredibly challenging for those flying through
Winter Storm Fern, which continues to present travel challenges across the
country. On behalf of everyone at American, I want to assure you it’s been all
hands on deck to keep our operation moving.
Five of our nine hubs have been significantly impacted by this large and
disruptive storm. Our largest hub at Dallas Fort Worth International Airport
(DFW), which touches a significant number of the flights we operate each day,
was hit particularly hard with record-setting conditions. Fern is also
impacting cities that don’t typically have the infrastructure in place to
manage these conditions, which in turn has led to staffing issues as team
members plus vendor and federal partners struggle to make their way on the
roads.
We are very sorry for the disruption this weather event has caused, and we
thank our team members — many of whom are working overtime and are continuing
to safely brave the weather — as they focus on taking care of as many customers
as possible.
As you travel this week, we encourage you to check the American Airlines app
and aa.com for the latest flight status and to take advantage of the additional
flexibility we’ve offered by the travel alerts issued earlier for Winter Storm Fern.
Thank you for choosing American and for your patience as we work diligently
to get you safely where you need to be.
Heather Garboden
Chief Customer Officer, American Airlines