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After 43 days, American Airlines is pleased that the longest government
shutdown in U.S. history has ended. The shutdown led to widespread delays and
cancellations across the country, in addition to FAA-required cancellations,
because federal aviation professionals were not being paid. This impacted
hundreds of thousands of our customers.
We are encouraged by the last few days of operations that have already brought
fewer delays and cancellations. That means fewer day-of delays and close-in
cancellations for our customers. We are well positioned to recover quickly
because of our operational decisions to minimize disruption. Our approach was
to limit inconvenience for our customers. We took unprecedented actions to
provide flexibility for customers, and we are grateful for their loyalty and
patience throughout a challenging period.
“Despite difficult circumstances, our team members continue to step up and
take care of our customers throughout the shutdown-related travel
disruptions,” said American’s CEO Robert Isom. “I am proud of
how our team responded and remain truly grateful for the federal aviation
workers who faced challenging conditions for weeks without pay, all to get our
customers where they needed to go safely. Our goal throughout this has
remained unchanged: take care of our customers and limit disruption to their
travel plans as much as possible. We’re ready for business and looking forward
to serving customers with a full schedule especially in advance of the
Thanksgiving and year-end holidays.”