A Message to Customers from Kurt Stache, Senior Vice President of Customer Experience

Wednesday, March 18, 2020, 9:15 PM

Kurt Stache, American Airlines Senior Vice President of Customer Experience, provides an update on how the airline is addressing the ongoing coronavirus (COVID-19) situation. In this video, Kurt shares how American has made it easier to change reservations online in an effort to give customers more flexibility. He also explains how new procedures in our Admirals Club lounges give customers greater peace of mind. Lastly, he shares our commitment to our AAdvantage members in the face of COVID-19.


About American Airlines Group
American Airlines offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose of caring for people on life's journey, American's 130,000 global team members serve more than 200 million customers annually. Since 2013, American has invested more than $28 billion in its product and people and now flies the youngest fleet among U.S. network carriers, equipped with industry-leading high-speed Wi-Fi, lie-flat seats, and more inflight entertainment and access to power. American also has enhanced food and beverage options in the air and on the ground in its world-class Admirals Club and Flagship lounges. American was recently named a Five Star Global Airline by the Airline Passenger Experience Association and Airline of the Year by Air Transport World. American is a founding member of oneworld®, whose members serve 1,100 destinations in 180 countries and territories. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.