Sustainability at American

Download our full report (opens in new tab)

~6.7%

improvement in mainline fuel efficiency since 2019*

Theo Award

Received for innovative approach to helping team members return to work safely after an injury

More about Safety (opens in new tab)

7.6M+

hours invested in team member development training and education

More about Team Members (opens in new tab)

90%

of customer service needs can now be handled through the American Airlines app or at aa.com

More about Customers (opens in new tab)

44k+

frontline team members trained to identify human trafficking and respond appropriately

More about Sourcing (opens in new tab)

*Fuel efficiency as measured by gallons of jet fuel per available seat mile (ASM). ASM is a metric used to measure an airline’s passenger-carrying capacity. ASMs are calculated by multiplying the number of seats available on our aircraft by the miles those aircraft are flown in a given period.

Resource Center

We know that leadership and effective management of sustainability risks and opportunities are critical to the long-term success of American — and the vitality of our communities and the health of our planet. We strive to provide clear, transparent information about how we manage and address the range of sustainability issues we encounter in our business.

Corporate governance

Maintaining robust governance practices is and has been a long-standing priority for American, and we regularly assess and refine our corporate governance policies and procedures to take into account evolving best practices.

Ethics and human rights

Building a great airline requires a strong commitment to our customers, team members, shareholders and business partners. This commitment is founded on a value system we all share, one based on integrity, honesty and the commitment that every decision we make is a responsible and ethical one.

Sustainability and climate change

We recognize that air travel impacts the environment, and we are committed to minimizing those impacts. Climate change, in particular, is a pressing issue, and we support the industry’s ambitious targets to mitigate CO2 emissions from air travel — but we also know that we have to do more to reduce our carbon footprint.

Customer commitment

Workforce investments and information

Making culture a competitive advantage at American means creating an environment that cares for our team members, invests in their development and provides industry-leading benefits.

Community engagement

We work to give back to our communities through volunteerism and support for nonprofits that help children, communities and military service members.

Sustainability at American Airlines

Our annual sustainability report details American’s approach to managing our priority sustainability issues, along with highlights of our progress and performance during the year.
American Airlines