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Sustainability at American

Our goal is to build a resilient airline that will thrive forever. We are doing so by prioritizing the safety of our team members and customers, supporting and attracting diverse talent, providing our customers with a world-class travel experience and positioning American to compete in a low-carbon economy.

Download 2022 Sustainability Report

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Our sustainability strategy

Our sustainability strategy is focused on the issues that are most important to our company and our stakeholders. We continue to look to best practices within and outside our industry as we refine and strengthen our policies, practices and disclosures.

Message from our CEO

In American’s 2022 Sustainability Report, CEO Robert Isom shares his vision for our airline’s future — one that addresses the challenges of climate change while creating sustainable economic opportunities in our communities. He also underscores the importance of public- and private-sector cooperation in achieving our long-term net zero goals.

Read Robert Isom's letter

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Addressing climate change

The challenge of climate change is acute and imminent, and we recognize our industry’s contribution to it. We have set aggressive climate goals that match the seriousness of the challenge, and we’ve laid out a clear plan for achieving them.

Supporting our team members

At American Airlines, the more than 130,000 team members who support our customers and business are the single most important reason for our company’s success. We devote significant resources to recruiting and retaining a diverse workforce by providing competitive pay and benefits, top-tier training programs and a supportive work environment.

Operating safely

American aspires to be nothing less than the safest airline in the world — for our customers and our workforce. We were proud to transport over 199 million customers in 2022, a 20% increase over the previous year.

Serving our customers

American Airlines flies to more than 300 destinations in the United States and internationally, and we are committed to providing our customers with a world-class travel experience. We rigorously measure and track customer satisfaction to further improve our operations and service.