Environmental, Social, Governance at American

Environment, Social and Governance at American

Our environment, social and governance (ESG) efforts are key to American’s success today and critical to building a resilient airline that will thrive forever. We are transparent about our ESG strategy and performance.

Download 2021 ESG Report

Our ESG strategy

Our ESG strategy is focused on the issues that are most important to our company and our stakeholders. We continue to look to best practices within and outside our industry as we refine and strengthen our policies, practices and disclosures.

Addressing climate change

The challenge of climate change is acute and imminent, and we recognize our industry’s contribution to it. We have set aggressive climate goals that match the seriousness of the challenge, and we’ve laid out a clear plan for achieving them.

Supporting our team members

At American Airlines, the 127,000 team members who support our customers and business are the single most important reason for our company’s success. We devote significant resources to recruiting and retaining a diverse workforce by providing competitive pay and benefits, top-tier training programs and a supportive work environment.

Operating safely

American aspires to be nothing less than the safest airline in the world — for our customers and our workforce. We were proud to safely transport over 165 million customers in 2021, more than any other U.S. carrier.

Serving our customers

American Airlines flies to more than 300 destinations in the United States and internationally, and we are committed to providing our customers with a world-class travel experience. We rigorously measure and track customer satisfaction to further improve our operations and service.