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Sustainability at American

Our goal is to build a resilient airline that will thrive forever. We are doing so by protecting the safety of our team members and customers, attracting and developing the talent we need, providing our customers with a world-class travel experience and positioning American to compete in a low-carbon economy.

Download 2023 Sustainability Report

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Our sustainability strategy

Our sustainability strategy is focused on the issues that are most important to our company and our stakeholders. We continue to look to best practices within and outside our industry as we refine and strengthen our policies, practices and disclosures.

In conversation with our CEO

In American's 2023 Sustainability Report, CEO Robert Isom shares his perspectives on American’s sustainability highlights and challenges. That includes the role operational performance plays in meeting sustainability goals. He also discusses the need for greater action and investment across the public and private sectors in achieving net zero GHG emissions by 2050.

Read Robert Isom's Q&A

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Addressing climate change

At American, we believe that being a competitive, resilient airline — and one that will continue to care for people on life’s journey for generations to come — requires helping to drive the operational, policy and technological changes needed to advance the transition to a low-carbon aviation future.

Supporting our team members

The more than 140,000 team members who support our customers and business are the single most important reason for our company’s success. Our culture is American’s competitive advantage, and it is centered on attracting the best and brightest talent and investing in their development and well-being. American is also dedicated to fostering an inclusive environment where people from all backgrounds feel welcome and valued.

Operating safely

On each journey and throughout our operations, we make safety the foundation of everything we do for our customers and team members.

Serving our customers

American Airlines flies to more than 350 destinations in the United States and internationally, and we are committed to providing our customers with a world-class travel experience. We rigorously measure and track customer satisfaction to further improve our operations and service.