FAA Temporarily Grounds All Boeing 737 MAX Aircraft

Wednesday, March 13, 2019, 3:50 PM

Updated March 14, 2019 at 4 p.m. CT

On March 13, the Federal Aviation Administration (FAA) grounded all U.S.-registered Boeing 737 MAX aircraft, including the 8 and 9 variants, as a precautionary measure. This includes the 24 MAX 8 aircraft in the American Airlines fleet. We are complying with the FAA directive.

  • On average, American operates 85 flights per day on the MAX 8, out of 6,700 departures throughout the American Airlines system. Our operations center is working to re-route aircraft throughout the system to cover as much of our schedule as we can.
  • The safety and security of our team members and our customers remains our top priority. We continue to have the utmost confidence in our fleet, which is flown by our highly-trained pilots and maintained by our highly-skilled maintenance team.
  • American regularly monitors aircraft performance and safety parameters across our entire fleet, including extensive flight data collection. This data, along with our analysis, gives us confidence in the safe operation of all of our aircraft, and contributes to American’s exemplary safety record. American has flown more than 2.5 million passengers — during 46,400 operating hours encompassing nearly 18,000 flights — safely on our MAX 8 fleet since the first one was delivered Sept. 2017 and began commercial service later that November.
  • We apologize for the inconvenience this may cause some of our customers. Our team will work with all customers impacted by these flight cancellations in order to rebook them to their final destination. Affected customers can rebook by contacting our reservations team. If a flight is canceled, customers may request a full refund by visiting our website. Customers who booked through a travel agent are requested to contact their agency directly.
  • American is working in close coordination with our union partners, the Department of Transportation, FAA, National Transportation Safety Board and other regulatory authorities, as the safety of our team members and customers is always our number one priority.

 


 

Frequently asked questions


Question: Is the Boeing 737-800 aircraft different than the Boeing 737 MAX aircraft?

Answer: Yes. American has 304 737-800 aircraft in our fleet. The recent order by the Federal Aviation Administration (FAA) to ground MAX aircraft does not impact our 737-800 fleet.

Question: My flight was previously scheduled on a MAX 8 and it has not been canceled. What should I do?

Answer: American has re-routed aircraft throughout our network to cover as much of the MAX 8 schedule as we can. If your flight shows on time, American will operate your flight with a different aircraft. No additional action is required.

Question: My flight is on time, and still shows as a MAX 8 on aa.com and in your mobile app. Is that wrong and will my flight cancel?

Answer: If your flight shows as on time, please disregard the equipment type listed. American continues to re-route aircraft, and your flight will operate with a different aircraft that is not a MAX 8.

Question: I was booked on a flight that was not scheduled to operate as a MAX 8 and now it is canceled. Why am I impacted?

Answer: American has re-routed aircraft throughout our network. For example, a flight that was not scheduled as a MAX 8 flight might be canceled to enable our team to cover a MAX 8 route with a different aircraft. These decisions are being made in order to impact the smallest number of customers. We apologize for the inconvenience this may cause some of our customers.

Question: What markets are impacted?

Answer: We won’t be able to provide specific airport-by-airport cancellations as a result of the FAA order. Cancellations will vary as our team has rerouted aircraft throughout our network.

Question: My flight was canceled. What do I do next?

Answer: Our team will work with all customers impacted by these flight cancellations in order to rebook them to their final destination. Affected customers can rebook by contacting our reservations team. If a flight is canceled, customers may request a full refund by visiting our website. Customers who booked through a travel agent are requested to contact their agency directly.

Question: When will the operation be back to normal?

Answer: Once the FAA lifts the order, we will work as quickly as we can to get all aircraft back into our fleet, but the timing is unknown at this point.